Frequently Asked Questions
Everything you need to know about your next travel companion.
What materials are used in your duffel bags?
Our bags are crafted from premium, water-resistant ballistic nylon and top-grain Italian leather to ensure durability and a sophisticated aesthetic for both travel and daily use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days.
Can I use my duffel bag as a carry-on?
Yes, most of our duffel bags are designed to meet standard airline carry-on size requirements. However, we recommend checking with your specific airline before your flight.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
How should I clean and maintain my bag?
For nylon sections, use a damp cloth and mild detergent. For leather accents, we recommend using a specialized leather conditioner every six months to maintain its luster and prevent cracking.
Do you offer a warranty on your products?
Every Duffel Bag purchase comes with a limited lifetime warranty covering manufacturing defects in materials and workmanship.